Frequently Asked Questions
Everything you need to know about our collections, shipping, and returns.
When will my order ship?
Orders for in-stock items are typically processed and shipped within 2-3 business days. You will receive a confirmation email with tracking information once your package is on its way.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
How do I care for my DÔEN garments?
To preserve the longevity of our delicate fabrics, we recommend hand washing in cold water or using a gentle dry cleaning service. Always refer to the specific care label found inside each garment.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders quickly, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and item selection before completing your purchase.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Shop Pay installments for flexible payment options.